- Exceeding client expectations with service and assistance

- Preparation of Business Activity Statements and other statutory returns

- Assist clients with bookkeeping needs including payroll

- Assisting new clients with software package setups and training

- Client engagement and assistance

- Meeting monthly KPI’s

Level of Expertise (knowledge and skills)

- Essential knowledge of accounting software packages used in Australia, specifically Xero

- Knowledge of ATO guidelines and tax laws in relation to GST and payroll

- Knowledge of general office practices

- Excellent client service skills and commitment to providing superior customer service

- Outstanding interpersonal skills

- Strong teamwork and collaborative skills with the ability to work independently as required

- Highly developed organisational skills with the ability to work to deadlines

- Highly developed written and verbal communication skills

- Preparation and presentation of Business Activity Statements and other statutory returns including but not limited to STP finalization, TPAR, Payroll Tax declarations etc

- Ability to setup and train clients in accounting software including payroll

- General computing skills including MS suite of products

- Ability to use initiative and work in changing and high-volume work environment

- Ability to exercise judgement to make sound decisions in a timely manner

- Exceptional attention to detail with a high level of editing/proof reading skills and a professional commitment to quality

Client Engagement & Service

- Providing excellent, high level client service; meeting your client’s expectations and exceeding them wherever possible.

- Assisting clients with queries and guidance in relation to accounting software, bookkeeping, payroll, GST and general matters

- Following up clients for relevant documentation to complete job

- Anticipate client needs and search for ways to improve client service, including individual responsibility to embrace diverse needs

- Meeting preparation and follow up

Compliance

- Compliance with GST tax law at all times

- Compliance with payroll legislation

- Completion of Electronic working papers

- Complete designated duties efficiently and to a high quality standard

- Day to day tasks completed with 100% accuracy and tasks checked off weekly with Client Services Manager

- Planning and regular review is required ensuring that all tax lodgement and other compliance dates are met

- Review weekly workflow schedule and complete jobs allocated for the week in the prescribed order

- Report to Client Services Manager each week, a list of your previous week’s work, jobs completed, bottlenecks & turnaround time

- Strict adherence to the firm’s client confidentiality policies

Communication & Team Relationships

- Continually maintain and develop positive relationships with partners, managers and colleagues

- Play an active role in team activities and staff meetings to achieve organisational objectives

- Contribute to a positive work environment in which team members can give of their best and work in safety

Training

- Attending inhouse training

- Contributing towards and presenting inhouse training as requested

- Attending professional development training, functions and events

- Enhancing personal and professional skills

- Maintaining personal training register

General

- Promote Highview’s Mission, Purpose, Vision, Values and Guiding Principles

- Oversee and manage client service levels, enquires and requests for information in a professional, sensitive and confidential manner so that the team provides excellence in the provision of Accounting.

- Employees have a legal duty to take care of their own health and safety to avoid adversely affecting the health and safety of any other person through any act or omission at work. They shall undertake all other responsibilities as employees as outlined in the Highview HR policy’s & procedures booklet

Beau

- SĐT: 0349877188

- Email: kingstonglobal.info@gmail.com