- Manage a certain amount of incoming online requests (emails, messages), and reviews from customers professionally and courteously (100% English);

- Handle customer complaints, provide best solutions and alternatives within the time limits; and follow up to ensure resolution;

- Complying with practical procedures and timely reports to internal team and management;

- Perform occasional tasks as requested;

Minimum Qualifications:

- Have a strong command of English with certified skills, especially reading and writing;

- Have a proactive and meticulous personality. Quickly identify problems, provide solutions, and execute step-by-step troubleshooting procedures;

Preferred Qualifications:

- 1+ years of experience in customer service in Amazon or other e-commerce platforms is a plus;

- AI-first mindset in problem solving;

- A strong command of English (>= IELTS 6.5 or equivalent certificates);

- Able to wear many hats and organize day-to-day tasks with appropriate priorities;

Address: Qcoop Building, 4th Floor, 647 Lý Thường Kiệt, phường 11, quận Tân Bình
Email: recruit@happyuid.com

Website: https://happyuid.com