• Manage large amounts of incoming messages.
• Follow up with clients or customers to check that they're still satisfied with any purchases.
• Letting customers know about additional products or services.
• Ensure customer satisfaction and provide professional customer support.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Know our products inside and out so that you can answer questions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keeping records of customer interactions, comments, complaints, and file documents.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Prefer to work 10 p.m. to 6 a.m. or 6 a.m to 2 p.m (due to the need to work with clients in the U.S)

Monthly Allowance: 6,000,000 VND + Night shift allowance

Work mode: Onsite

Working time/ days: Nightshift: 10 p.m. to 6 a.m. or 6 a.m to 2 p.m, Monday to Friday, with 2 Saturdays scheduled per month on alternating weeks.

• Bachelor's degree in Digital Marketing, Design (Digital Media & Design Studies), or a related field.
• Strong data or logic analytical skills and problem-solving skills.
• Strong project management and organizational skills.
• Ability to work independently and as part of a team.
• Fluent in English.
• Thrives in a fast-paced environment that is both high-growth and start-up in nature.
• Self-starter, curious, and motivated.

Ms. Chloe (HR Dept)

• Office No. 22-103, 11 Doan Van Bo Street, Ward 13, District 4, Ho Chi Minh City, Vietnam
• Phone: 0355 565 060
• Email: hr01@ilaluz.com