ESSENTIAL FUNCTIONS 

- Maintain the department facilities, standards of presentation and levels of service to a level that achieves  and exceeds Company Brand Standards. 

- Ensure the smooth and efficient day-to-day operations of the department in line with company standards, consistently setting a good example by demonstrating attention to detail. 

- Maintain high standards of cleanliness, and hygiene throughout the department. 

- Set and maintain the highest standards of grooming and hygiene at all times in line with Colleague personal Presentation Standards. 

- Ensure all guests are welcomed in a polite and friendly manner and receive the utmost attention at all times. 

- Carry out management and administrative duties to ensure the smooth and efficient running of the department. 

- Maximize revenue and increase the average spend per guest through upselling, maintaining high customer service standards, and motivating colleagues with daily briefings. 

- Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, China, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas. 

- Visually inspect and take corrective action to ensure that restaurant facilities remain appealing and attractive to guests. Provides guidance for improvement and implements necessary adjustments. 

Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis. 

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

The Food & Beverage Intern serving Hilton Brand hotels always works on behalf of our guests and collaborates with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

- Positive attitude 

- Good communication skills 

- Committed to delivering a high level of customer service 

- Excellent grooming standards 

- Flexibility to respond to a range of different work situations 

- Ability to work on your own or in teams 

- Willingness to learn 

- Passion for excellence in service and team-work 

- Eye for detail to achieve operational excellence 

- Determination to succeed

Ms.Vi - Assistant Human Resource Manager

- Email: vi.vuong@hilton.com