- Assist in responding to technical support requests via phone, chat, or email.

- Shadow senior IT staff to learn diagnosis and resolution of hardware/software issues.

- Support users by guiding them through basic troubleshooting steps.

- Help categorize and process tickets in the Support Service system.

- Participate in monitoring and documenting incidents and resolutions.

- Assist in managing user accounts, permissions, and mailboxes under supervision.

- Learn to apply basic security measures (OS updates, antivirus installation, log monitoring).

- Support training sessions for employees on IT tools and systems.

- Report progress and challenges to the direct supervisor.

- Currently pursuing a University/College degree in Information Technology or related field.

- Basic knowledge of computer hardware, operating systems, and networking.

- Commit to 6 months internship with full-time work

Skills & Knowledge (Preferred but not mandatory)

- Familiarity with Windows/Linux operating systems.

- Basic understanding of LAN/WAN networks.

- Interest in virtualization (VMWare), cloud platforms (Google/AWS/Azure), or security fundamentals.

- Good communication skills in Vietnamese and English (B1 level or higher preferred).

- Problem-solving mindset and eagerness to learn.

- Ability to work collaboratively in a team environment.

Email: recruitment@digi-texx.vn