1.       Marketing support to the sales team

-          Customers understanding: spend extensive amount of time on the field with the sales team first to visit our customers and final consumers to understand their needs and pain points

-          Propose to the sales team a relevant and ready-to-use range of marketing and sales activation materials to grow their sales:

• Documentation: update existing documentation & propose additional (flyers, leaflets…) 
• Tools: reordering and developing tools to help resellers generate more sales and increase O-We brand visibility (banner, standee, poster…)
• Gifts: reordering and developing new gifts that are attractive and useful for our customers
• Medias: supervising the production of marketing materials such as photo and video shooting or also the creation of a O-We song

-          Planning and managing a sales activation & promotion plan throughout the year (Têt, Valentine’s day, Christmas …) and create a detailed budget of these future actions.

-          Conducting benchmark of competition practices in terms of marketing & communication practices to ensure the relevance of O-We content to our audience

2.       Social media and website:

-          Leading the community management animation and strategy for our own channels and those of our partners and ambassadors:

• Being creative and proactive in creating posts (infographics, videos, poll, pictures)
• Increase organically the audience of our pages  
• Creating new social media channels such as Zalo, Instagram or Youtube

-          Running campaign of Facebook ads (internally or with external supports) to increase the visibility of both O-We brand and the one of our resellers. Being able to produce a detailed budget for it.

-          Updating and continuously improving O-We website with new ideas, contents and datas.

-          Reporting and analyzing the performance of our digital channels and being able to improve the strategy accordingly.

3.       Customer service management:

-          Responding promptly to customer inquiries and resolving customer complaints.

-          Communicating with customers through various channels such as phone, social medias or even following the delivery and sales team to meet them in person

-          Keeping records of customer interactions, transactions, comments and complaints to be able to reward in a precise and relevant way

-          Providing feedback on our efficiency to the team and continuously improve the customer service process

-          Running some mystery shopper actions and alimenting a survey on customer satisfaction to report internally

4.       Events management:

Many different kind of events such as Opening ceremony of our new factory (second quarter of 2021) or running several water awareness workshops for our partners such as Biti’s factories throughout the year:

-          Producing detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets)

-          Managing and coordinating suppliers and all event logistics (for example, specific documentation and tools or materials for animations)

-          Promoting the event thought social media and creating materials for the sales team to tease

-          Managing all pre-event planning, the smooth running of the event and the post-event evaluatio

Benefits:

• International working environment and family atmosphere
• Fair remuneration
• 13th month salary
• 12 days annual leave

• Bachelor degree of Commerce (Marketing), Bachelor of Business (Marketing) or Bachelor of Professional Communication, Foreign Language
• Proficient Office suite skills (Word, Excel, PowerPoint)
• Proficiency in graphic & video editing tools like Photoshop, AI, InDesign, Adobe Premium is a plus
• Good written and communication skills in Vietnamese, (in English is a plus)
• Ability to think creatively and innovatively
• Being able to deal with several external project stakeholder
• Good problem solving skills/ Decision making skills
• Autonomous, pro-active and can-do attitude

Võ Thúy Ngân

Finance Manager – O-We Water Vietnam

Email: ngan.vo@owewater.com

Phone: (+84) 0798 928 448

F1/2T and F1/2T1 đường Vĩnh Lộc, ấp 6C, Vĩnh Lộc A, Huyện Bình Chánh, TP. Hồ Chí Minh