• Support to operate workshops on how to use ELSA for clients, teachers/end users;
• Closely monitor and update our internal database regarding information of new clients, engagement reports, and learners’ performance reports. Handles confidential student information with tact, discretion and in compliance with company regulations;
• Follow up with customers to ensure their technical issues are resolved;
• Gather customer feedbacks and report them with the line manager;
• Contribute to the development of short term engagement plans/goals to ensure high engagement rate of trial clients;
• Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience;
• Assist line manager to create user guideline/manual, FAQ, and other related documents;
• Other relevant tasks to be assigned by the line manager.

Benefits:

• Monthly allowance, ELSA Pro Account during internship;
• Flexible working hours;
• Company Happy Hour and internal activities;
• Working and training with seniors;
• Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup;
• Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth;
• Opportunity to create an impact on the lives of 1.5 billion language learners around the world.

• Proficient in using common computer/technology applications;
• Have a flexible, resilient, and positive can-do attitude;
• Demonstrates effective communication;
• Meticulous, good organizational skills, with an ability to prioritize important tasks;
• Good command of English;
• Have an understanding of the English teaching methodologies and technique is a plus.

Apply now to maximize your talents and make a real impact! Send your CV with subject [ELSA] Operations & Engagement Intern – Full name to hrvn@elsanow.io